Privacy Policy
Your privacy is our priority. This policy explains how we collect, use, and protect your information.
Last updated: October 31, 2025
1. Information We Collect
We collect information you provide directly to us and information automatically collected when you use our AI-powered learning platform.
Personal Information
- Account information (email address, password, name)
- Profile information (learning preferences, subscription plan)
- Payment information (processed securely through third-party providers)
- Communication data (support requests, feedback, surveys)
Learning Content & Usage Data
- Content you upload (documents, URLs, text for quiz generation)
- Generated content (quizzes, flashcards, study packs, notes)
- Live lecture recordings and transcripts (if you use our lecture features)
- Learning progress and performance analytics
- 3D quiz interactions and responses
- Study session data and time spent on different features
Technical Information
- Device information (browser type, operating system, IP address)
- Usage patterns and feature interactions
- Error logs and performance data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to provide, maintain, and improve our AI-powered learning platform and related services.
Core Service Delivery
- Generate personalized quizzes from your uploaded content
- Create study packs, flashcards, and revision materials
- Provide live lecture transcription and real-time notes
- Enable 3D interactive learning experiences
- Track your learning progress and provide analytics
- Process payments and manage your subscription
AI Model Training & Improvement
- Improve our AI algorithms for better quiz generation
- Enhance transcription accuracy for live lectures
- Optimize 3D scenario generation for interactive learning
- Develop new AI-powered learning features
- Personalize learning recommendations based on your patterns
Communication & Support
- Send important service updates and notifications
- Provide customer support and technical assistance
- Send educational content and learning tips
- Conduct surveys to improve our services
- Send marketing communications (with your consent)
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With service providers who assist in our operations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your account and data
- Export your data
- Opt out of marketing communications
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
7. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. AI Processing & Data Retention
Our AI systems process your content to provide personalized learning experiences:
- Content is processed by OpenAI and other AI providers for quiz generation
- Audio recordings are processed by Deepgram for transcription services
- Your data may be temporarily stored on third-party AI service servers
- We retain your learning data for the duration of your account plus 30 days
- You can request deletion of your data at any time
We implement appropriate safeguards to protect your data during AI processing and ensure compliance with applicable data protection laws.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy & Data Protection
Email: privacy@neurativo.com
Response time: Within 48 hours
General Support
Email: support@neurativo.com
Response time: Within 24 hours
Data Protection Officer: dpo@neurativo.com